Customers may return items for exchange or store credit within 2 weeks of receipt of merchandise as long as it is not a clearance or preordered item. Customer must email the store to request a return authorization. Email orders@sweetelaineboutique.com.
The customer is asked to return the garment as quickly as possible. This allows the store to sell the item. If an item is returned outside of a reasonable window, even after the email was sent to the store, Sweet Elaine Boutique reserves the right to not offer full store credit on merchandise.
For example, you cannot email asking for a return authorization and then wait 3 weeks to place in the mail. We ask our customers understand the small business needs.
Customer should keep original packaging and mail back to the boutique via USPS. Once garment is received, credit will be issued via email with a credit code to be used for the next purchase. Any questions about the return/exchange policy can be asked directly via email: orders@sweetelaineboutique.com.
If item is defective, a REFUND will be issued.
Any item purchased on CLEARANCE is a final sale. No returns are accepted unless the garment is defective.
Any item purchased as a preorder is a FINAL SALE. Preorders may not be returned or exchanged.
The boutique is not responsible for items lost or "porch pirated" off customers porch. Having said that, the packages are always sent with carrier insurance. If a customer needs help filing a claim, please email orders@sweetelaineboutique.com